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Specialist Strategy & Business Analysis, Customer Services (m/f/d)
Location: 70178 Stuttgart / Deutschland
Reference number: 22286

We are searching intelligent and innovative employees. If you are interested in working for a dynamic company with flat hierarchy, we look forward to receiving your application.

Your tasks:
  • Support the development and coordination of customer-focused strategies across multiple domains (e.g., mobility, accessories, merchandise, finance)
  • Contribute to initiatives that map and optimize customer journeys (E2E)
  • Conduct gap analyses and help develop business cases and financial models
  • Support the development of dashboards and KPIs for journey and performance tracking (e.g., Power BI)
  • Collect and analyze feedback from retailers and customers to identify areas of improvement
  • Support marketing initiatives and communication efforts within Customer Services
  • Align with Project Management teams to prioritize and plan cross-functional initiatives
Your profile:
  • Master’s degree in Business Processes, Business Development, Business Informatics, or related fields
  • 2+ years of relevant experience in business strategy or digital transformation, ideally in automotive or consulting
  • International experience and exposure to cross-cultural environments is a plus
  • Good understanding of Aftersales business processes and KPIs
  • Experience with digital transformation and business development processes
  • Familiarity with tools such as Microsoft Power BI, Excel, Confluence, Jira
  • Fluent in English; another European language or Mandarin is a plus
You can expect ...
  • Experience in exciting and international projects
  • Continuous salary development
  • Da Vinci Corporate Benefits
  • On-the-job training and language courses
  • Appreciation, motivation and commitment

Nothing provides more motivation than success. Da Vinci Engineering is highly committed to ensuring the own employees' success. Become a part of us!

Don't hesitate. Apply now!
Online application
Do you have any questions about this position? Please contact me.

Frau Anja Schoser

Da Vinci Engineering GmbH

Hauptstätter Straße 149

70178 Stuttgart

+49 711 72240 138

job@davinci.de

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