• Manage the day-to-day operations of customer service products throughout theirlifecycle, ensuring smooth execution across all European markets
• Work closely with the Service Operations and Warranty teams to align operationalrequirements, define business needs, and ensure customer service products and claimsprocesses are effectively implemented and continuously improved
• Create, maintain, and continuously improve claims policies, reimbursement procedures,and operational guidelines to ensure consistency and compliance
• Monitor product performance through KPIs, identify operational issues, and drivecorrective actions
• Act as the key operational contact for internal stakeholders, markets, retailers, andexternal service providers regarding customer service products and claims processes
• Prepare operational reports, process documentation, training materials, and user manualsto support product execution and market readiness
• Provide operational support and guidance to markets and retailers, ensuring consistentapplication of customer service products and claims procedures

• You have a degree in business administration, engineering, automotive management, or acomparable qualification
• You have 1–3 years of experience in customer service operations, aftersales, productoperations or warranty preferably within the automotive industry.
• Good understanding of customer service processes, claims handling, reimbursementprocedures, and operational workflows
• Experience working with customer service systems, warranty or claims managementplatforms, and cross-functional IT projects is considered an advantageFamiliarity with AI-powered productivity tools and their application in operationalprocesses is considered a plus
• Excellent English communication skills. Additional European languages or Mandarin areconsidered an advantage

• Experience in exciting and international projects
• Continuous salary development
• Da Vinci Corporate Benefits
• On-the-job training and language courses
• Appreciation, motivation and commitment

Nothing provides more motivation than success. Da Vinci Engineering is highly committed to ensuring the own employees' success. Become a part of us!